Effective Communication Skills Essay - 1144 Words

Listening is a vital element of communication and it is very much different from hearing sense of human. A meaningful communication requires both a good listener and a speaker. However, the effect of a listening style may vary depending on the occasions and situations a listener is in. Sometimes, speaker exhibit ineffective style such as defensiveness, ambushing, pseudo-listening, stage hogging and selective listening in their communication tracks. I am a good listener because I pay my whole attention to the speaker commentswho comes to me so they can be heard. People like to know they have been heard and I can do that job very well but hearing and truly listening are two different things. In my opinion, listening engage you to†¦show more content†¦Thus, I attend my speaker with my full concentration as they speak, overcoming distractions and even going so far as to forgive a speakers poor communication skills. Simply by paying attention, I can build an unspoken rapport with my speaker. Paraphrasing is another element essential in the good listening habits. I try to make sure in gathering input from the speaker or loosely summarize whatalready have said in order to feel them they have been listened. Paraphrasing also urges a speaker to clarify his comments as well as permitting him to know that these comments have been heard. Understanding often involves emotion of a good listener. I consider a job well done if it allows the speaker to become slightly uninhibited during the communication process because if speakers are being criticized by a listener, they show inhibition while speaking in the conversation. By expressing empathy and understanding while listening requires flexibility, I encourage them to be candid while expressing their emotions. I involved myself in their conversation as I express I am in their shoes so they feel more candid as they speak. I feel that speaker should have freedom to express themselves completely before attempting to interrupt for comments or questions regarding what they are saying. This again requires understanding and patience from a good listener. Interrupting a speaker is likely to be a interpreted as a sign of rudeness. AccordingShow MoreRelatedEffective Communication And Communication Skills Essay1146 Words   |  5 Pagestogether as a team to collaborate, delegate and consult. In order for this team effort to be effective, good communication skills must exist between medical professionals. Many times, messages can be altered and interpreted differently; if the conditions for transmission barriers develop. External barriers and internal barriers, such as confusion and mental status can hinder effective communication. Communication can be both verbal and nonverbal, and it is important to understand that different culturesRead MoreCommunication Skills For Effective Communication929 Words   |à ‚  4 Pages Based on your examples from each principle of effective communication (General, Interpersonal and Written), describe the potential barriers (problems) to effective communication in the presentation, as well. Remember to state the problem and then how this can affect communication. Introduction I am going to describe how communication skills are used effectively in the presentation. General Communication Skills General communication skills are a way of expression or exchanging ideas and thoughtsRead MoreCommunication Skills : Effective Communication1656 Words   |  7 Pages Communication Skills Effective communication skills The health and social worker must be able to communicate effectively with a wide range of patients or clients. Babies Adolescents Young adults Older people Other health worker Doctors Nurses Teachers Police Social workers There are mainly three types of communication skills: Verbal Non verbal Written Communication can take many forms. Lack of effective communication between the care workerRead MoreEssay on Effective Communication Skills1315 Words   |  6 Pagesto becoming an effective leader is to develop effective communication skills. Communication is the transmission of meaning from one person to another or to many people, whether verbally or non-verbally (Barrett, 2006). Effective communication enables leaders to lead. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to covey. As a leader, studying the communication process is important. Communication skills, including the abilityRead MoreEssay on Effective Communication Skills1308 Words   |  6 PagesHowever, what is often overlooked is the value of possessing effective communication skills to build relationships among one’s peers and leaders. For without the possession of effective communication skills one may find it difficult to not only succeed but also advance in the work place. Specifically in the field of education, where leaders are faced daily with challenging tasks, commitments, and deadlines, having effective communication skills is detrimental in creating a positive school climate inRead MoreEffective Communication Skills Are Important905 Words   |  4 PagesEffective communication skills are important no matter who an individual is talking to, but they are vital when it comes to talking to someone who has either been a victim or a witness of a crime. A victim is at their most vulnerable state so they need to be talked to delicately and have support. Often times, witnesses of a crime are overlooked and are not questioned and they may have valuable information that could help a victim recover from the crime and give them justice. Communication in victimologyRead MoreEffective Communication And Interpersonal Skills942 Words   |  4 Pagesleadership skills have â€Å"the ability to influence others, through effective communication and interpersonal skills† (American Sentinel University). Commonly, directors and senior nurse managers are confined to a different schedule than bedside nurses; working outside of clinical practice and patient interaction and focusing primarily on addressing organizational issues, increasing morale and productivity among staff all while increasing the quality of patient care. Effective communicati on and the abilityRead MoreEssay on Skills for an Effective Communication1261 Words   |  6 Pagesability to connect with others by exchanging ideas and feelings both verbally and non-verbally. Verbal communication can consist of spoken conversations (face to face or phone calls) or written messages (letters, emails newsletters). Non-verbal communication includes facial expressions, body language, eye contact, tone and pauses and is less direct but just as important. Good communication skills are essential for anyone working in the early childhood industry, because being able to communicate effectivelyRead MoreGuidelines For Effective Communication Skills1867 Words   |  8 PagesApply Effective Communication Skills in Nursing Practice ESSAY Name: Maree Bolba D R A F T COMMUNICATION Define â€Å"Communication.† Communication is an interactive process where an individual transmits a message to another individual or a group. ‘Human communication is an ongoing dynamic series of events in which meaning is generated and transmitted.’ (Potter Perry, 2000 pp 271) In saying so there are two main factors when communicating, them being the verbal or non-verbalRead MoreApply Effective Communication Skills6081 Words   |  25 Pagesat least five factors that could contribute to the success of a team. - Effective communication -Constructive criticism -Focus on the issues/goals -Working within the rules/policies -Active listening 3. Suggest at least five factors that could hinder the development of an effective team. - Unclear Goals - Conflicts between personalities - Interactions between team members (lack of quality) - Poor Communication - Unclear roles within the group dynamics. Activity 2.5 You have been

Dystopian Societies Essay - 886 Words

A dystopia the darkest form of government, a utopia gone wrong, a craving for power, struggling for fewer rules. The dystopia is factual the worst possible form of a government. Its the struggle to be so perfect that it fails. There are typically two types of dystopias first a monarchy. A monarchy is a group of people controlled by a king or queen, and they make every last decision. What they want they get. A monarchy is typically born like this example from lord of the flies. â€Å"He became absorbed beyond mere happiness as he felt himself exercising control over living things. He talked to them, urging them, ordering them(Golding 58). This shows that a monarchy starts by one just taking over from the start rather than being a†¦show more content†¦The people are left starved with no food or money having to bask in the king glory and power. An example of that would be Louis XIV. He let the French starve and rot away with no food and no money while he was bathed in riches w ith a million square foot palace made out of gold. He led the French to a revolution, a revolution so large it changed the way we look at monarchies. Its not at all like the king cares about the people. If he does he may have bad ideas and the entire city with collapse. The monarchs of Brunei, Oman, Qatar, Saudi Arabia and Swaziland appear to continue to exercise more political influence than any other single source of authority in their nations, either by constitutional mandate or by tradition (Monarchy). Monarchys are bad but communism is worse, but does one person also have full control in a left dystopia. Communism the worst kind of government, like your being watched every step of the way there is no freedom, no democracy all mind games. Its just too hard to live in if you know what their doing, if you speak up in a negative way to the government its off to the prison camps. North Korea supposedly has 6 known prison camps with hundreds of thousands of people with most of them done nothing wrong. North Korea and countries like it will do anything to keep it utopia status in the minds of their people. In essence its a utopia gone wrong, they makeShow MoreRelatedThe Giver As A Dystopian Society759 Words   |  4 PagesIn today’s society there are many authors who write dystopian novels. They write these novels to give knowledge and to tell how our world is very different from dystopian life. Lois Lowry shows readers how people can suffer in dystopian society. In The Giver, Jonas’ community appears to be a utopia, but in reality it is a dystopia because everyone is under the illusion that there is freedom, dehumanization, and their strict regulations. The Giver is considered as a dystopian society because everyoneRead MoreThe Downfall Of A Dystopian Society1588 Words   |  7 PagesRobert’s statement reminds all of a weak dystopian society, fragile enough to break by one individual. In the dystopian novel, Delirium by Lauren Oliver, major motion picture Divergent directed by Neil Burger as well as written by Veronica Roth, and published journal How power corrupts leaders written by Dr. Ronald E. Riggio one sees how a single catalyst leads to the downfall of the entire society. In all three works, one sees the collapse of a dystopian society is a result of the triumph of love, theRead MoreOppression in Dystopian Societies1154 Words   |  5 PagesDystopian societies shown in George Orwell’s 1984 and Kurt WImmer’s Equilibrium present the readers with a state of society where everything is totalitarian and environmentally corrupt. Through the Government’s methods of control, the citizens lose their indiv iduality and freedom. Acts of fear and oppression though technological advancements in both 1984 and Equilibrium evoke Oceaninans to trust the higher forms of authority to protect them, and make them feel safe. 1984 and Equilibrium portray aRead MoreIs The Giver A Dystopian Society827 Words   |  4 Pages- an intense feeling of deep affection. As I began to think, is the giver a dystopian or utopian society, I immediately jumped to the conclusion. The giver is obviously a dystopian society, they have absolutely no rights whatsoever. But then I began to think, how I was going to fight for it. This was a bit more of a challenge to answer, because this community really shows all the characteristics of a utopian society. However, my heart really tells me that I could never fight for something thatRead MoreDystopian Society Essay1214 Words   |  5 Pages Consilience between society and its government requisites a veto of propaganda ploys which separate politics and the populace as two disparate entities. Examination of Henry Reynold’s monograph memoir Why Weren’t We Told in contrast with Thomas More’s political meditations in Utopia and Vladimir Bortko’s 1988 film adaptation of Heart of a Dog reveals how composers shape their audience’s political perspectives in support of pellucid law and order. The three texts conclude on a collective consensusRead MoreGattaca Is A Dystopian Society1330 Words   |  6 Pagesdifferent than yourself as ‘the other’. The outcast, the lesser, those that you do not need to worry yourself about because they are beneath you. This is an attitude that has been infecting human society as a whole for a long time. Gattaca, for all its advances and appearances of Utopia, is actually a dystopian future that is even more divisive than anything that exists in real ity and exists as a cautionary tale of what can happen when discrimination is allowed to grow out of hand. One of the mostRead MoreDystopian Society Essay1882 Words   |  8 PagesThe United States: Movements Toward a Dystopian Society The destruction of nature, increase in the pollution across the globe, constant surveillance upon everyone, and the inability to have the freedom to search what you would like on electronic devices. This action will result if the cautionary text, Fahrenheit 451, is not utilized to locate and withdraw flaws in our own modern and developing North American society. Despite the date of the text, the messages displayed can directly correlate toRead MoreThe Dystopian And Utopian Society873 Words   |  4 PagesThis book is set in a futuristic dystopian/utopian society. Based on the descriptions in the text, the place where Jonas lives seems to be a fairly small community. The community is by a river, as it often mentioned in the plot (at one point, a four year old boy name Caleb drowns in the river). There are various places within the community, such as the House of Old, the Rehabilitation Centre, the Auditorium (where public events are held, such as the ceremony of twelves), and various family unitsRead MoreEssay of Dystopian Societies #21154 Words   |  5 PagesDystopian Societies Human vegetables, all controlled by the eights of their technology, all unaware of the real problems around them; a dystopian society. Farhenheit 451 and The Island, two stories that share this wretched theme. But both stories each have a character that questions it all. They both go against what others say. They followed what their hearts had to say, and thought for themselves. With no literature for Guy Montag in Farhenheit 451 and the longing for freedom for Lincoln 6-EcoRead More1984 Dystopian Society Essay1164 Words   |  5 Pageslittle freedom to express their own opinions. This is because dictators create societies that they feel are supreme. In order to have an almighty society, each person has to think and behave the same. George Orwell created a dystopian society, Oceania, where the government was controlled by Big Brother. Winston Smith, the main character, slowly realized that the Party, or the government, was manipulating their society to make the Party immortal. Wins ton presumably wanted to stand up for his beliefs

What Make’s Up One’s Identity Free Essays

There are a great deal of factors that altogether form one’s identity, the most relevant and main ones are culture, which includes nationality as well as religion, intellect, personality, and world exposure. I. Culture is a crucial factor when it comes to forming one’s identity. We will write a custom essay sample on What Make’s Up One’s Identity or any similar topic only for you Order Now A. The characteristics of our country of origin. * The power that our nationality has on our person. * The language, our culinary traditions, clothing etc. B. Religion. * The values. * The traditions. II. Ways of interpreting situations and our personality, strongly mirror who we are. A. The elements that formed our intellect. * Education and upbringing. * Political views, as well as other ideas concerning society’s organization. B. The social attributes we gain. * The individuals in our surroundings. * The experiences we go through. III. The strong impact of travelling on our identity. A. Eye-openers that broaden our minds. * The new cultures we integrate. * The new people we meet and their influence on our personality. B. Developing a sense of belonging to more than one culture. * The process of becoming a â€Å"halfie†. Merriam Webster’s online dictionary defines identity as â€Å"the distinguishing character or personality of an individual†, which is undoubtedly true. Firstly there is culture, in other words, the land we feel we belong in and the characteristics that come with belonging to this particular country. Seldom do people remember to include one’s personality in the definition of his or hers identity. However, it is extremely important because it is precisely what distinguishes us from our compatriots; otherwise our identity would not be uniquely ours, but the one of everyone from the same land. Moreover, it should not be forgotten that identity is permanently subject to change, whether it be through travelling or new experiences. The combination of all these factors are what forms one’s identity. Culture probably consists of attributes that form more than half of our identity, and it is mainly formed of our nationality and our religion. It is essential, that one feels a strong bond between him and his country; this is the reason why nationality is so often spoken about, when the topic of identity is being discussed. An individual needs to feel as if he has a homeland, meaning a place where he can relate to others because they live in the same environment, have the same climate, the same state regulations, duties, as well benefit from the same rights. To that effect, one feels a sense of comradeship between him and his â€Å"soil†. This is why individuals sometimes voluntarily join the army, because they feel obliged to defend their country. And some soldiers today, in particular the ones of the American army, are sent all the way across the world to Iraq for the sole purpose of fighting for their state. Individuals feel a strong need to be patriotic, and some are willing to go to great lengths to show to others why they believe their country is â€Å"best†. A British character in Oliver Goldsmith’s text â€Å"National prejudice†, who is â€Å"cocking his hat, and assuming such an air of importance as if he had possessed all the merit of the English nation† (Goldsmith), clearly illustrates this point because he makes discriminatory statements in the name of his nation. All of the above goes to show the fundamental impact one’s nationality has on his or hers identity. Moreover, our country of origin also imparts to us certain characteristics related to it, mainly a language to communicate amongst each other, local food, outfits, dances etc. They are basically the elements we see displayed when establishments such as schools or universities, prepare â€Å"international days†, when individuals build stands showing the particularities of their country. They also contribute immensely to the formation of our identity, they add to the concept of nationalism. Our language gives us a unique way we can use to communicate with our compatriots. Each and every country has its own language or dialect that makes up its people’s identities. Furthermore, there are local recipes that we learn which even as used as â€Å"comfort foods† to cure homesickness. There are traditional dances, for example the flamenco in Spain, the â€Å"dabke† in Lebanon or the French Can-Can, outfits and holidays the country celebrates, especially independence day. To sum up, all of these elements make up one’s nationality, which contributes to one’s culture. Culture is not only formed through one’s nationality, but also by his religion. Even though some individuals believe that religion is not really a very significant part in one’s identity, I believe that it is crucial and that it is present in most of our decisions. Whether you are Christian, Muslim, Jewish or even Atheist, this is a major characteristic of your identity. Religions first of all come with a set of values and rules we should follow. For example, a Muslim woman, should refrain from wearing revealing clothes, and preferably should wear an â€Å"abbaye† and headscarf, in order to respect her and others; she should not have sexual relations before marriage. Men or women are not allowed to be homosexual, which actually is a value for many religions, they should pray five times a day, go do a pilgrimage in Mecca once in their lifetime, Buddhist are to consider the cow as sacred etc. The values are, like many other religions; not to sin, to pray and be good to one another. On the other hand, religions also provides us with traditions to follow, for example the famous Christian holiday Christmas, or the Ramadan for Muslims, having Bat Mitzvah’s for Jews and Easter. Our religion really helps in terms of giving us a path to follow in our lives. The aim in our lives is to respect it as much as possible; therefore it is part of our culture. The last elements discussed, refer solely to the parts of our identity that are formed and settled at birth, we should not forget the impact of how we develop as a person, in other terms, our family, our type of education, and the experiences we go through. A person’s education is an integral part of his identity, and education involves what one is taught in school, as well as at home. Family has an important role in making you a legitimate member of society, firstly they give you a name which identifies you, and afterwards, they provide you with a mandatory set of guidelines to follow throughout your childhood. These guidelines give you certain values and rules you should follow, just like religion does. Whether the individuals raising you are strict or lenient, they need to provide you with moral grounds in order for you to grow up to be a valuable citizen. Robert Coles in his text â€Å"I listen to my parents and wonder what they believe†, overviews this point concerning morals, he says that children are lost emotionally without the guidance of their parents. Moreover, he criticizes the latter for disregarding their children’s maturity and choose to turn a blind eye towards this issue; â€Å"this issue is not the moral capacity of children but the default of us parents who fail to respond to inquiries† (Coles). Therefore, we notice that the role of one’s parents is crucial in developing the kind of individual he will grow to be. Moreover, our parents decide to which type of school to send us, which is the other major part of our education. Depending on if they send you to a Catholic school, a boarding school, a French Lycee, a British or American high school, you will receive a specific kind of education. Henceforth, you will be raised with their particular values and probably base your future decisions on what they have taught you. In the end, these two major components of our education will form who we are as adults, in other words, our political and social views. For example, do we support the left or the right, the republicans or the democrats, the conservatists or liberalists etc.? These ideas place us in society. All of the above are the elements that form our intellect, which in itself is an important part of our personality. We simply cannot deny the impact that the people surrounding us throughout our life, have on our identities. How you behave strongly reflects who you are, and obviously, in order to integrate a community, it is mandatory to act like them, henceforth; you begin to acquire certain characteristics that are similar to the ones of others. Let’s say one is raised in a racist community, unfortunately, this individual will probably grow up to be a racist, because this is what the people around him told him was the right way to think. On top of that, another important factor in forming how we think, are our experiences through life. For example, in Edward T. Hall’s â€Å"The Arab World†, his particular meeting with an Arab gentleman, in which he was sitting on a couch in a hotel lobby and assumed this gentleman was invading his privacy, when the latter was simply being his normal self. He comes to certain conclusions about Arabic people, stating they have no respect for personal space or important moral values. This is an experience he went through, which forged the way he thinks, and forevermore, these ideas are part of who he is. The impact that travelling has on the formation of our identity is undeniable, it gives us priceless characteristics that make us better people in the end. The previous factors evokes, culture and personality, are bound to impact every single citizen of the world, however, unfortunately, we do not all have the luxury to travel, but those that do, are able to experience new cultures, and meet new people through living abroad. I personally, have lived in various countries, surrounded every time by three distinctly different cultures; I was born in London, I spent the first fifteen years of my life in Nigeria, afterwards I transferred to a boarding school in Switzerland, and at the moment I am finally living in my land of origin, which is Lebanon. And I can proudly confirm, that being exposed to all these cultures have made me the open-minded and well-rounded individual that I am today. Thanks to that, I no longer abide to prejudices, nor agree with stereotypes, because I have been lucky enough to be aware of the different types of people and be able to understand them. Therefore finally, it is this combination of changing where I lived and development of my personality that I believe forged my identity. Afterwards, your identity is subject to change, you begin to feel a sense of belonging to more than one culture. This is what Amin Maalouf illustrates in his story titled â€Å"Deadly Identities†. He says â€Å"I have been asked many times with the best intentions in the world, if I felt more French or more Lebanese. I always give the same answer â€Å"Both† † (Maalouf). Or even in Ethar El-Katatney’s article â€Å"Identity Crisis 101†, the young El-Gohary claims that â€Å"she is balanced in her love for both countries†(El-Katatney), and it is the same author that introduced this idea of being a â€Å"halfie†. Individuals are no longer able to consider themselves belonging to one culture more than the other. They do always feel a strong sense of attachements to their routes; however their true identity has altered, and therefore so will their state of mind. All of the above truly portrays the strong impact of traveling on one’s identity. To conclude, we notice that it is one’s cultural exposure, which lead to the elements contributing to the formation of his identity. We are not born with an unchangeable identity, actually quite the opposite, it never cesses to change. Individuals will always be exposed to new places, new people, new ways of thinking and these will transforms who they are. It all depends on culture and personality. Works Cited; â€Å"Identity†. Merriam-Webster online dictionary. Merriam-Webster Online, 2008. Web. 14th Nov 2010. Coles, Robert. â€Å"I Listen to my Parents and I Wonder What they Believe†. The McGraw-Hill Reader: Issues Across the Disciplines. Gilbert H. Muller. Ed. McGraw Hill 8th edition Boston: 1982 El-Katatney, Ethar â€Å"Identity Crisis 101†. Egypt Today online. May 8th 2008. Egypttoday. com. Web. 3rd Nov 2010. Hall, Edward T. â€Å"The Arab World†. Shades of Gray: A reader for Academic Writing. Ed. Zane Sinno, Rima Rantisi, Ghassan Zeineddine, Natalie Honein, Jasmina Najjar. 2nd ed. Great Britain: Pearson Education Limited, 2008. (pages 89 to 90). Print. Maalouf, Amin â€Å"Deadly Identities†. Shades of Gray: A reader for Academic Writing. Ed. Zane Sinno, Rima Rantisi, Ghassan Zeineddine, Natalie Honein, Jasmina Najjar. 2nd ed. Great Britain: Pearson Education Limited, 2008. (page 1) Print. How to cite What Make’s Up One’s Identity, Papers

Change Management Plan

Question: Identify and Analyse the time, Cost and Quality Impacts of the Change Upon the Project and the Techniques used to Manage? Answer: Project constraints A change management plan is usually developed to manage the changes during the implementation of a project. The plan helps to control the variations during implementation, to avoid cost overruns, poor quality and time mismanagement ("What is change control? - Definition from WhatIs.com", 2017). The change will target the information technology department. The change has no defined time for the implementation. Quality will be considered though it is depended on the cost of the evaluation. Change management plan guidelines Primary guidelines Framework of the plan Project management components Secondary guidelines Quality Time cost Techniques and tools used to manage the impacts It is expected that the plan will help manage the cost maintain quality and reduce the time taken to complete the project. The project is expected to manage the cost to avoid overruns through the help of forecast budgets (Westland, 2017). Time taken to finish the project, will be computed with the help of the CPM chart (Critical Path Method) which will provide the exact time the project is to be completed as well as provide room for amendments in case of changes. Quality will be observed throughout the project by conducting a continuous evaluation at each and every stage of the project ("PMA - 3.Plan - Develop Quality Management Plan", 2017). Roles and responsibilities Implementation and evaluation of change will be headed by the project manager. Other responsibilities will include; Accept and execute the request for change Timely undertake evaluations of the change impact and the constraints as well as the deliverables. Provide the available options and the best course of action to be prioritized in the change. Provide timely decisions Record changes in the project change documents and Communicate the changes to the team ("What is change control? - Definition from WhatIs.com", 2017). Change management process Change request submission; a request for change is lodged by completing a change request form. The request includes the realized risk that calls for a change. Change evaluation; the leader in change evaluations is tasked with the duty of evaluating the changes. The evaluation is expected to take less than a fortnight. Decision making; before the end of the fortnight, the lead change evaluator may request for more evaluation, reject the request or approve the changes. Recording the changes; the project manager is responsible for integrating the significant changes into the change documents. Communication of the changes; changes will be communicated to the team during meetings. The rest of the stakeholders will be informed about the changes on a monthly basis through the monthly report("PMA - 3.Plan - Develop Quality Management Plan", 2017). Alternative option The alternative to the adoption of the new technology would be to higher more expertise. The experts are expected to deliver quality manage time as well as cost. The risks associated with such an alternative include; Increased project cost Redundancy Unreliability and Lack of sustainability ("The case for change management - Costs and risks," 2017). References PMA - 3.Plan - Develop Quality Management Plan. (2017).Pma.doit.wisc.edu. Retrieved 12 March 2017, from https://pma.doit.wisc.edu/plan/3-4/what.html The case for change management - Costs and risks. (2017).Change-management.com. Retrieved 12 March 2017, from https://www.change-management.com/tutorial-case-mod5.htm Westland, J. (2017).Project Management: 4 Ways to Manage Your Budget.CIO. Retrieved 12 March 2017, from https://www.cio.com/article/2406862/project-management/project-management--4-ways-to-manage-your-budget.html What is change control? - Definition from WhatIs.com. (2017).SearchDisasterRecovery. Retrieved 12 March 2017, from https://searchdisasterrecovery.techtarget.com/definition/change-control